We hope you love your Z3 piece — but if it’s not quite right, you have 7 days from the date of delivery to request a return or exchange.

Eligibility for Return

To qualify for a return or exchange:

• Items must be returned within 7 days of delivery
• Items must be in their original condition — unworn, unwashed, and free of stains, scent, or damage
• Tags must be attached and the piece must be returned exactly as received
• Items returned without approval or beyond the 7-day window will not be accepted

How to Start a Return or Exchange

1. Email support@thez3.com with your order number and request
2. Once your request is approved, you’ll receive return instructions
3. You must ship the item back within 3 days of receiving return approval

Shipping for Returns

• Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect
• We recommend using a tracked shipping method — we are not responsible for lost return parcels

Refunds & Processing

• Refunds are issued only once the returned item is received and inspected
• If approved, your refund will be processed to your original payment method within 7–10 business days

Non-Returnable Items

• Items returned worn, washed, damaged, or without tags
• Items returned after the 7-day return window
• Returns sent without prior approval

Questions?

Reach out to us anytime at support@thez3.com or via our contact us page.

We’re happy to help.