At Z3, we’re committed to delivering your order quickly, safely, and seamlessly. Below is everything you need to know about our shipping process.

Where We Ship

We currently ship to:

• North America
• Europe
• United Arab Emirates
• If located in Amman, Jordan, please contact us at support@thez3.com as delivery may be possible depending on availability.

We do not ship outside these regions at this time.

Processing & Delivery Time

• All orders are processed via our trusted courier partners
• Please allow 1–2 business days for order processing
• Once dispatched, delivery typically takes 2 to 7 business days, depending on your location

Shipping Costs & Duties

Import duties and taxes vary by country and are typically calculated as a percentage of your order value. We recommend checking with your local customs authority before ordering if you'd like an estimate ahead of time.

• Shipping rates are calculated at checkout based on your destination
• All customs duties, import taxes, and handling fees are covered by the customer
• Customs duties and import taxes paid on the original shipment are non-refundable, even if the item is later returned.
• These charges are not included in your checkout total and may be requested by your local customs office upon delivery

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number and courier details. If you haven’t received your tracking email within 3 business days, please contact us at support@thez3.com

Delivery Issues

If your order is delayed, marked as delivered but not received, or arrives damaged:

• First, contact the shipping carrier using your tracking number
• Then reach out to us at support@thez3.com — we’ll assist you in resolving the issue

Lost or Undeliverable Packages

If a package is confirmed lost by the carrier, we'll offer a replacement where stock allows. For limited-run pieces where the item can no longer be replaced, we'll offer a full refund or store credit instead.

Need Help?

If you have any questions regarding shipping or delivery, our support team is just an email away. Contact us at support@thez3.com